iphone 5 battery life too short

 

Symptoms Quick Checks
  • Battery runs out of power very quickly
  • Battery does not hold a charge
  • Short play time
  1. On the device, go to Settings > General > Software Update to verify device has most up-to-date software. If unavailable, verify by plugging device into iTunes.
  2. Suggest http://www.apple.com/batteries/iphone.html as a resource for user to learn about optimizing battery settings.

Deep Dive

Check Result Action Code Commodity
1.Use the Visual Mechanical Inspection (VMI) Guide to identify conditions that affect warranty and service eligibility.

Important: Only damage described in the green section of the VMI is eligible for warranty service. Damage described in either the yellow or red sections of the VMI is not eligible for warranty service.

Also refer to HT3547: Handling a mixed-failure repair if appropriate.
Is the device in warranty and eligible for warranty service?

Yes Go to step 2.
No Go to step 6.
2.Use diagnostics to verify battery condition.


Is the battery condition “normal’?

Yes Go to step 3.
No Replace the battery.a B03 IPHONE COMP BATTERY
3.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power.


Are usage times and standby time the same duration?

Yes Restore device using latest version of iTunes.

Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.

No Go to step 4.
4.Use diagnostics to determine any apps that are unsupported on the device.
Are there unsupported apps listed?
Yes Restore device using latest version of iTunes.

Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.

No Go to step 5.
5.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery.


Are there hanging apps or memory issues listed?

Yes Instruct user how to quit background processes on the device.
No No trouble found.

Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings.

6.Determine whether the device is eligible for out-of-warranty service (yellow section of VMI) or is ineligible for service (red section of VMI).
Is the device eligible for out-of-warranty service?
Yes Go to step 7.
No Return device to user. Due to damage, the device is no longer eligible for support.
7.Inspect the device for liquid damage by checking for:

  • Internal LCI red
  • Signs of corrosion
  • Presence of liquid

Is liquid damage present?

Yes Replace whole unit out-of-warranty. B01 IPHONE
No Go to step 8.
8.Use diagnostics to verify battery condition.


Is the battery condition “normal’?

Yes Go to step 9.
No Go to step 12.
9.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power.


Are usage times and standby times the same duration?

Yes Restore device using latest version of iTunes.

Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.

No Go to step 10.
10.Use diagnostics to determine any apps that are unsupported on the device.
Are there unsupported apps listed?
Yes Restore device using latest version of iTunes.

Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.

No Go to step 11.
11.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery.


Are there hanging apps or memory issues listed?

Yes Instruct user how to quit background processes on the device.
No No trouble found.

Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings.

12.Determine if the device has any physical damage that makes this component repair impossible.
Is the device eligible for a component repair?
Yes Replace the battery out-of-warranty. B03 IPHONE COMP BATTERY
No Replace whole unit out-of-warranty. B03 IPHONE
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