iphone 5 battery life too short - IT Security and Internet

Symptoms	Quick Checks
Battery runs out of power very quickly Battery does not hold a charge Short play time	On the device, go to Settings > General > Software Update to verify device has most up-to-date software. If unavailable, verify by plugging device into iTunes. Suggest http://www.apple.com/batteries/iphone.html as a resource for user to learn about optimizing battery settings.

Deep Dive

Check	Result	Action	Code	Commodity
1.Use the Visual Mechanical Inspection (VMI) Guide to identify conditions that affect warranty and service eligibility. Important: Only damage described in the green section of the VMI is eligible for warranty service. Damage described in either the yellow or red sections of the VMI is not eligible for warranty service. Also refer to HT3547: Handling a mixed-failure repair if appropriate. Is the device in warranty and eligible for warranty service?	Yes	Go to step 2.
	No	Go to step 6.
2.Use diagnostics to verify battery condition. Is the battery condition “normal’?	Yes	Go to step 3.
	No	Replace the battery.a	B03	IPHONE COMP BATTERY
3.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power. Are usage times and standby time the same duration?	Yes	Restore device using latest version of iTunes. Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.
	No	Go to step 4.
4.Use diagnostics to determine any apps that are unsupported on the device. Are there unsupported apps listed?	Yes	Restore device using latest version of iTunes. Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.
	No	Go to step 5.
5.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery. Are there hanging apps or memory issues listed?	Yes	Instruct user how to quit background processes on the device.
	No	No trouble found. Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings.
6.Determine whether the device is eligible for out-of-warranty service (yellow section of VMI) or is ineligible for service (red section of VMI). Is the device eligible for out-of-warranty service?	Yes	Go to step 7.
	No	Return device to user. Due to damage, the device is no longer eligible for support.
7.Inspect the device for liquid damage by checking for: Internal LCI red Signs of corrosion Presence of liquid Is liquid damage present?	Yes	Replace whole unit out-of-warranty.	B01	IPHONE
	No	Go to step 8.
8.Use diagnostics to verify battery condition. Is the battery condition “normal’?	Yes	Go to step 9.
	No	Go to step 12.
9.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power. Are usage times and standby times the same duration?	Yes	Restore device using latest version of iTunes. Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.
	No	Go to step 10.
10.Use diagnostics to determine any apps that are unsupported on the device. Are there unsupported apps listed?	Yes	Restore device using latest version of iTunes. Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding.
	No	Go to step 11.
11.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery. Are there hanging apps or memory issues listed?	Yes	Instruct user how to quit background processes on the device.
	No	No trouble found. Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings.
12.Determine if the device has any physical damage that makes this component repair impossible. Is the device eligible for a component repair?	Yes	Replace the battery out-of-warranty.	B03	IPHONE COMP BATTERY
	No	Replace whole unit out-of-warranty.	B03	IPHONE